Your Tourist Office is in the process of being certified to obtain the Generosity of Welcome Label which is specific to the Gironde department. It was created to allow tourist offices to take a first step in implementing their quality approach.
Our engagements
• Be open 7 days a week in high season and adapt to tourist flows in low season.
• A friendly and personalized welcome.
• Precise and qualified information.
• Support you in preparing your stay and facilitate your procedures.
• Provide a reception service in at least 1 foreign language.
• Offer you a reservation service for visits to wine estates.
• Ensure the supply of tourist documents on paper and digital media.
• Inform you free of charge about the local tourist offer.
• Post emergency telephone numbers outside.
• Respond to your letters and e-mails all year round.
• Update our tourist information annually.
• Process your complaints and measure your satisfaction.
• Respect the requirements of the generosity of welcome label
• Offer you free of charge and without reservation: the Médoc film, the perfect blend and the play of aromas.
• A panoramic view facing the Gironde estuary.
• A tasting counter: taste from €2 and without reservation our selection of 24 wines from the 8 Médoc A.O.C.
• Offer customers a parcel relay service.
• A wine library with a wide choice of wines from the 8 Médoc AOCs at château prices.
• A souvenir shop with a wide choice of local items and products.